- Service group:
- After Sales / Maintenance
After the machines have been placed in service we remain a reliable partner for our customers.
As an experienced service provider we continue to support our customers with consulting services – both when replacing defective parts and also when enhancing the machines with additional components. We support technical upgrades to boost the performance and quality of existing systems even further and thus increase customer satisfaction. Our qualified team helps the customer to identify on-site the spare parts requirements to speed up the corrective maintenance process or just to improve performance through recommendable and periodic updates before a problem might occur.
As a complete service, we offer import and shipping handling to final delivery the product directly to its destination. We obtain required spare parts as quickly as possible and naturally ensure they are installed properly. To maintain the performance of the industrial equipment we recommend to our customers that they should always use quality-checked original spare parts. We procure these from our partner companies – the leading machine manufacturers.
All equipment components which are employed to correct signs of wear or defects in the machines bear the quality label “Original Equipment Manufacturer” (OEM). This ensures long-term security for our customers: we guarantee that parts are replaced without a hitch and that the machines operate reliably.
After all, industrial equipment is designed to achieve the best possible result for our customers on a long-term basis. In addition to supplying spare parts and consumables, our After Sales Service also includes regular maintenance of the machines and industrial equipment.